Frequently Asked Questions
General Questions
What is Staylium?
Staylium is a modern rental platform that connects tenants with property owners, making the rental process simple, transparent, and secure. We help you find your perfect home or rent out your property with confidence.
How does Staylium work?
For tenants: Browse verified apartment listings, use our smart search filters, and connect directly with property owners. For property owners: Create detailed listings with photos, manage inquiries, and find reliable tenants.
Is Staylium free to use?
Yes, basic features are free for both tenants and property owners. We offer premium features for property owners who want enhanced visibility and additional tools for managing their listings.
Which cities does Staylium operate in?
We currently operate in major cities across multiple countries. You can browse available cities on our homepage or use our location search to find apartments in your desired area.
For Tenants
How do I search for apartments?
Use our search bar to enter your desired location, then apply filters for price range, number of bedrooms, amenities, and other preferences. You can save searches and get notified when new matching properties are listed.
How do I contact a property owner?
Click on any apartment listing to view details, then use the 'Contact Owner' button to send a message. You can also call directly if the owner has provided their phone number.
Are all listings verified?
We verify property information and owner credentials to ensure authenticity. However, we always recommend visiting properties in person and asking for proper documentation before making any commitments.
Can I save apartments I like?
Yes! You can add apartments to your favorites list by clicking the heart icon. You can access your saved apartments from your account dashboard.
What should I do if I find a suspicious listing?
Please report any suspicious listings immediately using the 'Report' button on the listing page. We take all reports seriously and will investigate promptly.
For Property Owners
How do I list my property?
Create an account, verify your identity, then use our easy listing form to add photos, descriptions, amenities, and pricing. Our step-by-step process guides you through creating an attractive listing.
What information do I need to provide?
You'll need property details (address, size, rooms), photos, rental price, availability dates, amenities, and contact information. The more detailed your listing, the more attractive it will be to potential tenants.
How do I manage inquiries from tenants?
All inquiries appear in your account dashboard. You can respond to messages, schedule viewings, and manage your listing status. We also provide tools to track your listing's performance.
Can I update my listing after publishing?
Yes, you can edit your listing anytime from your account dashboard. Changes are updated immediately and visible to all users browsing your property.
What are the requirements to list a property?
You must be of legal age in your jurisdiction and have the right to rent out the property (either as owner or with proper authorization). You'll need to verify your identity and provide accurate property information.
Safety and Security
How do you protect user privacy?
We use industry-standard encryption and security measures to protect your personal information. We never share your contact details without permission and provide tools to control your privacy settings.
What should I do if I encounter a scam?
If you suspect fraudulent activity, report it immediately through our platform or contact our support team. Never send money before viewing a property in person, and always verify the owner's identity.
How can I verify a property owner?
Look for verified badges on profiles, check property ownership documents, and always meet in person before making any payments. If something seems suspicious, trust your instincts and report it.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help you with any questions or concerns.